Frequently Asked Questions
Everything you need to know about your Walker Family Goods experience.
What is your standard shipping timeframe?
We typically process and ship orders within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international orders may take up to 14-21 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed as store credit or a refund to your original payment method, minus a small restocking fee.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
Are Walker Family Goods products ethically made?
Sustainability and ethics are at our core. We partner exclusively with fair-trade certified factories that provide safe working conditions and fair wages to all artisans and employees.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase; after that, we are unable to make changes, but you can initiate a return once the item arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.